Help Center

Frequently Asked Questions

Can I place an order by phone?

Can I swap items?

How much do you charge for delivery?

Do you offer the same day service for deliveries?

What does ‘Hand Delivery’ mean?

What is the difference between ‘Hand Delivery ‘and Courier Delivery?

Do you deliver Australia wide?

Do you deliver on Weekends?

Do you accept orders from outside Australia?

Can I prearrange an order for a date ahead of time?

What information is sent with the gift basket at delivery?

Do you require the recipients phone number when ordering?

Can you ship to P.O. Boxes?

Can I add a gift card along with a personal message?

What does the price cover?

What method of payment is accepted?

How do I submit a bulk order with multiple addresses?

Will my gift look the one in the picture?

What if no one’s home to accept delivery?

Do you offer tracking for your hampers?

Can we receive a tax invoice?

Are your hampers gluten free?

Are your hampers nut free?

What is the best way to contact Gift Baskets By Design?